Privacy Policy

PredLabs Private Limited ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and secure your personal and health information.

‍1. Information We Collect
‍We collect the following categories of data:
• Personal Identification Information: Name, age, gender, address, phone number, and email.
• Sensitive Personal Data: Medical history, prescriptions and  lab test results.
• Technical Data: IP address, browser type, and usage patterns via cookies.

‍2. How We Use Your Data
• To process and deliver diagnostic test results.
• To facilitate home sample collection.
• To send service updates, health tips, and promotional offers (with your consent).
• To comply with legal and regulatory requirements (e.g., NABL guidelines).

‍3. Data Sharing and Disclosure
• Service Providers: We may share data with phlebotomists, logistics partners, and partner laboratories to fulfill your request.
• Medical Professionals: With your consent, we may share reports with your treating physician.
• Legal Compliance: We may disclose information if required by law or to protect our legal rights.

‍4. Data Security
‍We implement industry-standard security measures, including SSL encryption and secure servers, to protect your sensitive health data. However, no method of transmission over the internet is 100% secure.

‍5. Your Rights
‍Under the DPDP Act and IT Rules, you have the right to:
• Access and review your personal data.
• Correct or update inaccurate information.
• Withdraw consent for data processing (subject to service limitations).
• Request deletion of your data (subject to medical record retention laws).

‍6. Data Retention
‍We retain medical records for the duration required by Indian healthcare regulations.

‍7. Grievance Officer
‍In accordance with the Information Technology Act, the details of the Grievance Officer are:
‍Name: Dr Waseem Afsar
‍Email: support@predlabs.co.in
‍Address: No 360, Old No 573, 2nd Floor, Sree Sai Padma Arcade, Ramagondanahalli, Bangalore, KA 560066.